DELIVERY & RETURNS
If you have a special date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet!
We post to the UK, Europe and Rest of the World. The following delivery charges apply:
· UK Standard Delivery £3.95
· UK Next Day Delivery (Weekdays only, orders placed before 1pm) £6.95
· UK Two Day Delivery (Weekdays only, orders placed before 1PM, available on painted products & cushions) £6.95
· Click & Collect (collection location can be chosen at checkout) £7.95
· Saturday Delivery (Orders placed before 1pm £11.95)
· Europe £14.00
· Rest of World £20.00
Please note that next day, Saturday and Click and Collect services are not available on all products, available services and delivery estimates for your basket can be viewed at checkout.
Next Day and Saturday deliveries will require a signature on receipt.
Click and Collect will require you to present a form of ID (driving license or Passport for example) when collecting your parcel from the shop.
PLEASE NOTE THAT ON RARE OCCASIONS INTERNATIONAL DELIVERIES MAY INCUR A FURTHER POSTAGE COSTS BASED ON THE FINAL WEIGHT AND SIZE OF PACKED ORDERS. YOU WILL BE CONTACTED DIRECTLY BEFORE YOUR ORDER IS DISPATCHED IF FURTHER POSTAGE COSTS ARE NEEDED.
If for some reason you wish to return an item to us please get in contact with us beforehand on firstname.lastname@example.org
Privacy & Cookies
At Essex Baby Ltd we are committed to protecting your privacy. We will only use the information that we collect about you lawfully in line with GDPR. The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties for anything other than processing your order unless you have given us your permission to do so. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately. We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service. The type of information we will collect about you includes:
We will never collect sensitive information about you without your consent. The personal information that we hold will be held securely in accordance with our internal security policy and the law. On a small selection of our products which are fulfilled by a trusted third party, your delivery details will be shared with them solely for the purpose of fulfilling your order.
We will only use your information for the following reasons;
- To contact you about issues or queries regarding your order with us
- To update you on the progress of your order
- With your prior consent, to send you offers and the latest products from time to time
If you have signed up to our newsletter and wish to unsubscribe you can do so by clicking the ‘unsubscribe’ button at the bottom of any of our mail outs. You can also manage your preferences at any time by logging on to your Essex Baby account. Alternatively you can get in touch with us on 01621 773 519 or email: email@example.com and we can change your preferences on your behalf.
If you have any queries regarding your personal data, or want to request the deletion of your details, please get in touch with us at firstname.lastname@example.org
Our Cookies Policy
To make full use of the online shopping and personalised features on www.essexbaby.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from www.essexbaby.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you have any questions or comments about privacy, please email us on email@example.com