DELIVERY & RETURNS

If you have a special date that you would like the product by please let us know and we will do our best to meet it. We have not missed a birthday or other special occasion yet!

We post to the UK, Europe and Rest of the World. The following delivery charges apply:

· UK Standard Delivery £3.95

· UK Next Day Delivery (Weekdays only, orders placed before 1pm) £6.95

· UK Two Day Delivery (Weekdays only, orders placed before 1PM, available on painted products & cushions) £6.95

· Click & Collect (collection location can be chosen at checkout) £7.95

· Saturday Delivery (Orders placed before 1pm £11.95)

· Europe £14.00

· Rest of World £20.00

 

Please note that next day, Saturday and Click and Collect services are not available on all products, available services and delivery estimates for your basket can be viewed at checkout.

Next Day and Saturday deliveries will require a signature on receipt.

Click and Collect will require you to present a form of ID (driving license or Passport for example) when collecting your parcel from the shop.

PLEASE NOTE THAT ON RARE OCCASIONS INTERNATIONAL DELIVERIES MAY INCUR A FURTHER POSTAGE COSTS BASED ON THE FINAL WEIGHT AND SIZE OF PACKED ORDERS. YOU WILL BE CONTACTED DIRECTLY BEFORE YOUR ORDER IS DISPATCHED IF FURTHER POSTAGE COSTS ARE NEEDED.

Returns

If for some reason you wish to return an item to us please get in contact with us beforehand on info@essexbaby.co.uk

 
Privacy & Cookies

At Essex Baby Ltd we are committed to protecting your privacy. We will only use the information that we collect about you lawfully in line with GDPR. The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties for anything other than processing your order unless you have given us your permission to do so. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately. We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service. The type of information we will collect about you includes:

-Your Name

-Address

-Telephone Number

-Email Address

We will never collect sensitive information about you without your consent. The personal information that we hold will be held securely in accordance with our internal security policy and the law. On a small selection of our products which are fulfilled by a trusted third party, your delivery details will be shared with them solely for the purpose of fulfilling your order.

We will only use your information for the following reasons;

-          To contact you about issues or queries regarding your order with us

-          To update you on the progress of your order

-          With your prior consent, to send you offers and the latest products from time to time

If you have signed up to our newsletter and wish to unsubscribe you can do so by clicking the ‘unsubscribe’ button at the bottom of any of our mail outs. You can also manage your preferences at any time by logging on to your Essex Baby account. Alternatively you can get in touch with us on 01621 773 519 or email: info@essexbaby.co.uk and we can change your preferences on your behalf.

 

If you have any queries regarding your personal data, or want to request the deletion of your details, please get in touch with us at info@essexbaby.co.uk

 

Cookies

What are Cookies? Cookies are tiny text files stored on your computer when you visit certain web pages. At www.essexbaby.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on www.essexbaby.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled. Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

 

Our Cookies Policy

To make full use of the online shopping and personalised features on www.essexbaby.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from www.essexbaby.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you have any questions or comments about privacy, please email us on info@essexbaby.co.uk

 
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